Legal
Last updated 1 March 2025
Digital goods are delivered instantly, which makes refunds different from a physical shop. Here is exactly where we stand — and we would always rather fix a problem than argue about it.
If you have not downloaded the files, you can request a full refund within 14 days of purchase, no questions asked. Email hello@evergreendrops.com from the address you bought with.
Because every product is delivered instantly and can be copied, we cannot refund files that have already been downloaded — that is the trade-off for getting your purchase in seconds rather than days.
This one is not limited by the download rule. If a file is corrupted, a link fails, or a pack does not contain what the product page said it contains, tell us and we will repair it, replace it, or refund you in full — your choice.
Report issues within 30 days of purchase so we can reproduce the problem.
Bought the same pack twice, or bought a pack and then the bundle that contains it? Email us and we will refund the difference or the duplicate, even if the files were downloaded.
Downloaded files where the only reason given is a change of mind, or that the product was not what you assumed it was. Every product page lists the formats and full contents before purchase, so please read it first.
Requests made more than 14 days after purchase, other than genuine faults covered in section 2.
Email hello@evergreendrops.com with the email address used at checkout and the order number from your confirmation. Approved refunds are returned to the original payment method within 5 to 10 business days.
Still unsure about something? Send a message and you will get a straight answer from the person who runs the shop.